FAQs

Please feel free to contact me if you cannot find your answer here

Where is my order?

Any orders you make will be sent via Royal Mail Signed For, I will send you the tracking details so the you can see when to expect your parcel, please check your email. If you do not have an email or a tracking number, please get in touch

Why don't you sell…?

If there is an item you would were expecting to find here and you would like me to stock, please get in touch and I will do my best to find it for you

Do you provide a gift wrapping service?

This is something I am looking into and hope to provide soon

Why can't I add more of a specific item to my basket?

If you cannot add more than one, it may be that I only have one in stock and/or that it is a one-off art piece, so there is only one available

I have a question about a specific item

Please click on 'view details' on the item, if the description does not answer your question then please contact me and I will do my best to help you

Can I create a Wishlist?

Yes, if you set up an account you can save items to a Wishlist. There is a heart, next to each item name, in the top right (in quick view or full view). Each time you click on one of these it will add the specific item to your Wishlist

Do you have an ethical policy?

All items are either made by UK artists and makers or ethically sourced. Many of the handcrafted artisan items are certified Fair Trade, and many are helping fund projects around the world. I have checked the ethics of every item, please contact me if you would like to know any more details.

Where can I find discount codes?

From time to time, I offer discounts and free postage, to keep up to date with these offers please follow Oaken Moon on Facebook and Instagram